Refund policy

The Presso Smartshot comes with a 2 year guarantee. 

The metal parts of the EspressoGC and GrinderGC are guaranteed for 10 years. Non metal parts for 2 years.

If a part fails, email us a photo of the part together with proof of purchase and we will post a replacement to you free of charge. Labour charges are not included in the guarantee as all the parts are designed to be easy to fit at home and no specialist skills or tools are needed.

We want you to love your purchase! There is a 7-day cancellation right under the ECTA for any electronic transactions. 7 days from delivery to return any unused item in its original packaging for a full refund or exchange. It’s that simple!

Here’s how it works:

• Get in touch: Contact us within 7 days with your order details, and we’ll guide you through the next steps.
• Return shipping: You’ll cover the cost of sending the item back to us.
• Condition matters: Items must be unused and in their original packaging to qualify. Sorry, we can’t accept damaged or used products.

Questions? Just reach out to us at info@rokcoffee.co.za